In addition to subscribing to the Rapid Recall Exchange, a web-based portal for receiving recall notices from manufacturers, Kroger, Cincinnati, has established a Web-based internal recall communications system, as well as an automated system for contacting customers.
With its internal system, Kroger's corporate headquarters can communicate to any of the company's 18 retail divisions, which in turn reach out to any of its 2,481 supermarkets and 771 convenience stores. The stores track the ...
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