Ted Lechner, H-E-B’s reverse logistics manager SAN ANTONIO—For H.E. Butt Grocery Co. here, nothing less than a “perfect pallet” — damage-free, at the lowest cost — will do. That is the standard the chain tries to follow in shipping products from its warehouses to its 337 stores — part of its program to prevent products from being damaged and rendered unsaleable. “It seems simple, but it’s challenging,” said Ted ...

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