SPRINGFIELD, Mass. — In an effort to curb bottom-of-the-basket (BOB) loss, Big Y here is installing a small mirror on a light pole above each checkout lane that allows cashiers to see the bottom of the basket.
The mirrors, which cost about $600 in total per store, reduced BOB loss in a test store, and Big Y is in the process of installing them chainwide, said Mark Gaudette, Big Y's director of loss prevention.
The decision to install mirrors followed the installation last year of a service ...
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