DEFIANCE, Ohio — Chief Super Market here, which operates 12 stores in northwest and west-central Ohio, has signed with Accelitec, Bellingham, Wash., to launch a customer relationship management (CRM) program during the second quarter of 2011. “Our goal is to provide a better shopping experience for our customers by building relationships through the use of technology so that we can better understand, reward and take care of each individual as they come into the store,” said Annette Hoeffel, ...

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