KANSAS CITY, Kan. — At nine stores operated by Balls Food Stores here, between 9% and 19% of sales dollars are processed through self-checkout lanes, depending on the overall sales volume of the store, said Barb Ramsour, director of information systems for the 29-store, dual-banner chain. Ramsour spoke about Balls’ self-checkout program yesterday in an SN-hosted webinar, “How Self-Service Is Transforming Retail,” sponsored by NCR. “We see a lower percentage of self-checkout sales in our ...

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