TORONTO — Supermarkets topped a list of industries ranked by their adoption of technology that enhances the customer experience, according to a consumer survey conducted by Empathica here. According to the Empathica Consumer Insights Panel survey that polled 11,000 North American consumers, 78% of consumers believe the supermarket and grocery store industry currently uses technology that enhances their experience. The next highest industries were: gas stations (60%), airlines (37%), ...
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