TORONTO — Wegmans in the U.S. and Safeway in Canada scored the highest overall scores in a survey of grocery store customer service administered by Empathica Consumer Insights here, the group said. Empathica said it surveyed more than 16,000 consumers who ranked grocery stores on how well they delivered on customer service expectations across primary service areas of merchandise, promotions, operations, people and technology. While Wegmans had the highest scores across all service ...
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