PHILADELPHIA — Consumers say retailers are not as responsive to their concerns during these hard economic times as they were during the 1991 recession, according to a Consumer Network survey conducted this summer. In answer to this statement, “I'm impressed with companies who are being responsive in these hard times,” only 58% agreed. That's in sharp contrast to 85% who agreed with that statement in a 1991 survey, said Mona Doyle, president, Consumer Network, a consumer research firm. ...
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