Nonfood supermarket executives were attuned to the varied necessities of their customers this year and responded appropriately with both more and sometimes less personal service. For example, in-store financial-service centers opened, easy gift-giving options were promoted and in-store clinics made a slow but steady march forward. On the other hand, video moved from high-service rental departments to serve-yourself automated kiosks. In pharmacy, directors went to bat in Washington, hoping ...

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