Jerry Garland, the president and chief executive officer of Associated Wholesale Grocers, the member-owned cooperative based in Kansas City, Kan., is never too busy to pick up a phone. When he took the top post in 2009, he told SN he hoped AWG would be “large enough to leverage our size for the benefit of our retailers, yet small enough [for executives] to continue to answer our own phones. “If the phone rings, I still pick it up,” he told SN earlier this year, ...

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