SUNDAY, May 4 CONCURRENT BUSINESS SESSIONS 1-4 p.m. New Ways of Working Together — Driving Growth Through Collaboration. Service Above Self: Increasing Sales Through Excellent Customer Service. Gregory P. Smith, president, Chart Your Course International. 1-2 p.m. Winning the War on Shrink. 2-3 p.m. Organized Retail Crime — Issues and Opportunities. Bob James, corporate investigator, ORC coordinator, Safeway; John Griffin, Mid-Atlantic investigations team leader, Target Corp. 3-4 ...

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