Thanks for including a review of my book, “Built to Serve,” in [SN, Dec. 3, Page 31]. Apparently, my criticism of organizations that employ a profit-driven business model led [SN's reviewer] to think I'm asking readers to “write off capitalism as fatally flawed.” On the contrary, I'm a strong advocate of capitalism and the tenets of free enterprise. I view capitalism as a social system. I view a profit-driven business model as one that takes nothing else into consideration except the pursuit ...
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