NEW YORK — Consulting firm Deloitte said it expects “small gains” in 2011 holiday-season sales as retailers face tough comparisons with a year ago and a frugal consumer under ongoing economic pressure. “As many holiday shoppers will be researching online and on their smartphones both before and during their trips to the store, retailers need to be sure their digital strategy is both flexible and focuses on a personalized experience this season.” The company said it projects sales increases ...
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