Shell-shocked is the adjective that Dorothy Lane Market store associate C.A. Diltz uses to describe the mood that often accompanies shoppers seeking her advice. Most have recently been diagnosed with a life-altering condition accompanied by dietary restrictions that permanently change their relationship with food and the way they shop. “When a doctor gives you this news it's just so mind-numbing,” said Diltz, who is one of the Dayton, Ohio, retailer's recipe highlighters and its ...

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