IPSWICH, Mass. — Wal-Mart Stores scored a 6.8 on a 10-point Customer Respect Index scale compiled for the fourth quarter of 2007 by the Customer Respect Group here, a research and consulting firm that focuses on how corporations treat their online customers. Wal-Mart led other online food retail companies, including Target (6.5), Peapod (5.8) and Safeway (4.8). Overstock.com topped the retail list at 7.4. The average CRI rating for the retail industry was 6.1, which represented a slight ...

REGISTER TO VIEW THIS ARTICLE - Register for a Free Account

WhyRegisterfor FREE?

Registering for content on Supermarket News will give youINSTANTaccess to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’sFREE, easy and quick. What are you waiting for!In addition you will also receive a complimentary copy of SN's salary survey sent to you by email.

Click here to read the FAQ page if you have any questions (opens in a new window)

Attention Paid Print Subscribers: While you have already been grantedfreeaccess to SNwe ask that youregister now.We promise it will only take a few minutes! Or visit your profile and add your print magazine account number and zip code.

Already registered? here.