Retailers are finding many more ways to reach out to their customers through their websites and email communications. The most popular website feature is company history, employed by 70% of all respondents, followed by store locator (67%) and job openings (62%). More than half of respondents send informational email to shoppers (56%) and allow email feedback (55%). Among retailer respondents, 62% offer online meal planning/recipes and a weekly flier (49% overall), and more than half (52%) ...

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