NEWTON UPPER FALLS, Mass. -- Customer complaints, returns and customer data security were cited by retailers as their top three in-store business challenges, according to a new study conducted by Retail Systems Alert Group here and sponsored by Microsoft. Written by Paula Rosenblum, vice president of research and content development with RSAG, the report, “Technology-Enabled Customer Centricity in the Store,” states that “retail winners” (those with higher year-over-year comparable-store ...

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