As more food retailers enter into the online shopping arena, perhaps the biggest challenge they will face is delivering orders to consumers' homes. Consumers who order groceries online want them delivered no later than the next day, usually within a fairly narrow time window. How does a retailer efficiently plan those deliveries so that they expend the least amount of fuel, labor and time? For Grocery Gateway, which delivers online orders to about 15,000 customers in the Toronto area, the ...

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