To maintain their competitive edge, retailers need more than ever to leverage the latest developments in technology. This means that the IT department is playing a much greater role in a retailer's ongoing success. But what is the nature of this role? How is the IT department helping retailers take advantage of the sweeping changes in business and consumer technology? To get some answers, SN queried three knowledgeable IT executives: John Keeley, vice president of information technologies, ...

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