PITTSBURGH — Giant Eagle continues to invest big in road trips designed to keep raising the level of customer service in its stores. The 227-unit chain sends its managers — regional, store and store-level department managers — out into the world, immersing them in the culture of food, from planting field to store. When they return, participants share what they've learned — using lots of photos — with their colleagues, including store-level associates. This trickle-down of information and ...

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