Sanders said managements cannot impose a culture on their workforce. “But everyone has a desire to do meaningful work and a sense of a higher purpose, so the challenge is to help your workforce discover and build on that sense. “For example, as I’ve talked to bakery managers over the years, there are some who simply bake cakes to order and others who see the process as an opportunity to experience the celebration.  Those are the ones who put extra effort into the ...

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