Food Lion CEO Out in Revamp

reduced mix of promotions to increase the more competitive everyday shelf prices across the whole assortment Really? How is that going to work? Especially when every grocery store in the Carolina's has humumgous buy 1 get 1 free sale and doubles coupons. You are going to price yourself right out of the competition.

Hello; I visited my neighborhood Food Lion yesterday, only because I had missed my turn for Kroger. I was just going to pick up a couple of items but the visit turned into a 45 minute shop. When I was done, I got in one of the two lines open, not including the express line and thought to myself, wow, I am surprised 2 lanes are open and the express, usually it is just one line open period. When I got in the line the cashier was ringing another order. She continued to ring and when she was almost done, she told me she was closed and put up her sign. Okay, same old same old, I got in the other line. Just as I got in the other line (adjacent to the now closed line) the manager for this time who was bagging, said we are closed. Again, they did not put up a sign prior to ringing about 1/2 of the customer in front of me's groceries. Why, if they knew they were closing after their current customer wasn't a sign displayed prior to even starting the order for the current customer? Anyway, after the second line said they were closed the two people proceeded to discuss who was closed and who wasn't and then the manager who was bagging for the second lane said she would take me. At this point I was thoroughly ticked off and told her that she could keep the groceries, enjoy putting them away and I would go to another grocer. My order was at least $100 and this is money food lion lost. This is the way this store operates every day. Last year I was in there buying ice cream, got in the one line open that had 10 people lined up and waited getting more frustrated every time. On this particular evening the cashier with the speech impediment was in charge and no where to be seen. This one line had a cashier and another cashier was bagging. I asked the one bagging if she could open her line as there were 10 people in that line and my ice cream was melting and she said she couldn't take that initiative she had to have management tell her to open. I looked for management and as I said there was none visible. I walked to the office and still did not see anyone, so I called for management or a cashier to the front on the microphone. The manager for that evening, came out of the closed door office and opened a register but she wasn't happy. I seriously think this store and probably others could use some serious mystery shoppers. As it stands now, I will not return to this Food Lion and may not go to any in the future.