CHICAGO – Hy-Vee, H-E-B and Save Mart ranked in the top five retailers with the fastest responses to phone calls to their corporate headquarters, according to a study by call manager Ifbyphone here. The study tested 100 retailers to determine the amount of time it takes for customers to follow their corporate phone system until they were able to conduct a live conversation. Hy-Vee ranked second overall in this ranking at 10.2 seconds, H-E-B was fourth at 12.4 seconds, and Save Mart ...
REGISTER TO VIEW THIS ARTICLE - Register for a Free Account
Why Register for FREE?
Registering for content on Supermarket News will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick. What are you waiting for! In addition you will also receive a complimentary copy of SN's salary survey sent to you by email.
Attention Paid Print Subscribers: While you have already been granted free access to SN we ask that you register now. We promise it will only take a few minutes! Or visit your profile and add your print magazine account number and zip code.