CHICAGO – Hy-Vee, H-E-B and Save Mart ranked in the top five retailers with the fastest responses to phone calls to their corporate headquarters, according to a study by call manager Ifbyphone here. The study tested 100 retailers to determine the amount of time it takes for customers to follow their corporate phone system until they were able to conduct a live conversation. Hy-Vee ranked second overall in this ranking at 10.2 seconds, H-E-B was fourth at 12.4 seconds, and Save Mart ...
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