The study tested 100 retailers to determine the amount of time it takes for customers to follow their corporate phone system until they were able to conduct a live conversation. Hy-Vee ranked second overall in this ranking at 10.2 seconds, H-E-B was fourth at 12.4 seconds, and Save Mart scored fifth fastest at 17.3 seconds.
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Supermarket retailers Stater Bros. (four minutes, 11 seconds) and Safeway (five minutes, 37 seconds) were among the slowest responders, the study said. The average response time was one minute and 42 seconds.
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