It all starts — and ends — with family for some independent operators. “There's something special in this day and age about being family-owned,” Paul Rosenberg, president of Community Supermarket, Penn Hills, Pa., told SN. “In a time when the small are dying off and the big are getting bigger, there aren't too many family businesses around. But it's special for us to be in the stores every day. “Customers feel that special touch when they know who we are and can talk to us. And employees ...

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