ARLINGTON, Va. — The National Grocers Association here has issued a white paper suggesting ways store managers can use customer feedback to improve the way they operate their stores. The research was conducted in January on behalf of NGA and the Center for Advancing Retail & Technology (CART) by the Retail Feedback Group, Plainview, N.Y. The retailers who participated were Coborn’s, St. Cloud, Minn.; Gerlands Food Fair, Houston; and Yoke’s Fresh Markets, Spokane ...

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