THE STORIES ABOUT PUBLIX SUPER MARKETS employees providing extraordinary levels of service — loaning customers their cars or reading a blind customer the weekly ad over the phone, for example — are legendary. It is a culture that has been fostered since the chain was founded by George Jenkins in 1930, after he had been snubbed by the new owner of the supermarket where he was working and set out to build a company where employees were appreciated and customers were doted upon. To ...

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