ANN ARBOR, Mich. — Publix Super Markets led all retailers in customer satisfaction ratings in 2012, according to results of the American Customer Satisfaction Index.
Publix, based in Lakeland, Fla., scored 86 on the index, highest among retailers in eight channels of trade measured by ACSI. Publix’s score represented a 2.4% increase from 2011. Overall, supermarkets as a channel improved by 1.3% to 77 on the survey.
“Low price inflation for food products in 2012, ...
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