When looking for associates who will interact with shoppers, there’s no replacement for putting in face time. During candidate interviews, John Mazzacco, manager of foodservice and culinary concepts at Price Chopper, spends time getting to know the person’s job environment preferences, asking them for their “wish list” of what they’d like to do at work. “I try to get out of them what they’re truly looking for, and try to make it more of a fit. ...

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