Although most retailers would agree that poor training tends to lead to poor performance and, ultimately, higher turnover, the average supermarket spends just eight hours orienting and training new hires, according to Harold Lloyd, a former retailer and restaurant owner turned author and consultant. “The better companies spend 20 hours or more, and the best companies spend 40 hours,” he added. In recent years, the struggling economy has papered over one of the food ...

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