IPSWICH, Mass. — Wal-Mart Stores scored a 6.8 on a 10-point Customer Respect Index scale compiled for the fourth quarter of 2007 by the Customer Respect Group here, a research and consulting firm that focuses on how corporations treat their online customers. Wal-Mart led other online food retail companies, including Target (6.5), Peapod (5.8) and Safeway (4.8). Overstock.com topped the retail list at 7.4. The average CRI rating for the retail industry was 6.1, which represented a slight ...
REGISTER TO VIEW THIS ARTICLE - Register for a Free Account
Why Register for FREE?
Registering for content on Supermarket News will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick. What are you waiting for! In addition you will also receive a complimentary copy of SN's salary survey sent to you by email.
Attention Paid Print Subscribers: While you have already been granted free access to SN we ask that you register now. We promise it will only take a few minutes! Or visit your profile and add your print magazine account number and zip code.