Grocery stores have some happy customers. H-E-B and Trader Joe’s took the top two spots on the Temkin Group customer experience ranking. In fact, eight supermarkets made it to the ranking’s top 21 spots. The Temkin Group surveyed 10,000 consumers about their experience with 268 different companies in 19 different industries. “I think Trader Joe’s focuses on a deeper understanding of what its customer needs and what its value prop is,” said Bruce Temkin, ...
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