Hy-Vee’s emphasis on customer service is also playing out through its online and social media efforts — an area where Wendel said Hy-Vee is “one of the best.” Around the start of this year Hy-Vee established a “listening suite” at its headquarters where Hy-Vee monitors everything that’s being said about it on various social media platforms like Twitter and Facebook and responds where appropriate. The company also has staffers putting ...

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