Making an appointment with Penn Traffic has become a lot easier. In the past, transportation carriers hired by Penn Traffic would call up or send a fax to make an appointment to deliver goods to its two warehouses in Syracuse, N.Y. But starting last February, phone calls and faxes have been replaced by a collaborative system that allows carriers to go online to schedule appointments. Penn Traffic, which operates 108 supermarkets under three banners, as well as a wholesale business, ...

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