MONTREAL — Metro here has set a three-year agreement with Fujitsu Transaction Solutions, Frisco, Texas, to outsource IT help desk services for Metro’s A&P Canada chain, Fujitsu announced yesterday. The companies also signed a one-year extension to the existing service agreement under which Fujitsu will provide maintenance for A&P Canada’s in-store technology for the next three years. “Outsourcing our help desk services will enable us to focus more of our attention on our core competency — retailing,” said Lyne Noël, director of retail information systems at Metro, in a statement. Fujitsu’s Help Desk is a 24-hour call-center service that provides retailers with IT assistance to resolve a wide variety of in-store technology issues.
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