If Giant Eagle’s IT department were a baseball team, it would be described as fundamentally sound in all areas, hitting, pitching and defense. In food retailing terms, the Pittsburgh-based chain’s 185-person IT department has excelled in all areas as well, from its stores to its warehouses to headquarters. For Giant Eagle’s 138 corporate and 78 independent stores, the IT department, led by Russ Ross, senior vice president and chief information officer, has ...

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