In 1991, when Lauri Youngquist joined Knowlan's Festival Foods, a seven-store, privately held independent based in Vadnais Heights, Minn., as controller, she brought with her a background in publishing and manufacturing and a bent for how technology can be applied to business. So Youngquist, now chief financial officer of Knowlan's, was a little taken aback when she discovered that supermarkets, especially independents, are a little gun-shy about technology. "I noticed ...

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