KANSAS CITY, Kan. — After operating self-checkout lanes for a decade, Balls Food Stores here has found that the unstaffed lanes still require careful management and customer support to be successfully deployed. “Implementing a strong support process is key,” said Barb Ramsour, director of information systems for the chain, which runs 12 Hen House Markets and 17 Price Chopper stores in and around the Kansas City metropolitan area, including parts of Missouri and Kansas. Ramsour shared her ...

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