KANSAS CITY, Kan. — After operating self-checkout lanes for a decade, Balls Food Stores here has found that the unstaffed lanes still require careful management and customer support to be successfully deployed. “Implementing a strong support process is key,” said Barb Ramsour, director of information systems for the chain, which runs 12 Hen House Markets and 17 Price Chopper stores in and around the Kansas City metropolitan area, including parts of Missouri and Kansas. Ramsour shared her ...
REGISTER TO VIEW THIS ARTICLE - Register for a Free Account
Why Register for FREE?
Registering for content on Supermarket News will give you INSTANT access to invaluable articles and media content that industry professionals rely on. You will have access to our special reports, feature articles, and industry analysis. It’s FREE, easy and quick. What are you waiting for! In addition you will also receive a complimentary copy of SN's salary survey sent to you by email.
Attention Paid Print Subscribers: While you have already been granted free access to SN we ask that you register now. We promise it will only take a few minutes! Or visit your profile and add your print magazine account number and zip code.