Investments in technology appear to be paying off for Sobeys. Beginning in 2005, Sobeys, Stellarton, Nova Scotia, Canada's second-largest food retailer with 1,332 stores, upgraded its information processing and decision-support capabilities, focusing on the “back-shop,” according to its 2009 annual report. The company introduced the Club Sobeys loyalty card program in 2008 and opened a state-of-the-art distribution center in Vaughan, Ontario, last year. Meanwhile, over its past three full ...

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