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Why today’s supermarkets need to sell food-for-now as well as food-for-later Commented on: 1 week ago (September 11, 2014)

Great set of retailers mentioned. Dorothy Lane has inspired people to stand in line for a fairly long time for a really great sandwich; I’ve done it myself, and Loblaws certainly has reinvented...

Are you doing everything you can to retain your good employees? Commented on: 1 week ago (September 10, 2014)

Nancy,

Studies show that one of the reasons people leave a job is that they’ve lost confidence in their employer. This could be because of the way they were treated by the company, or it...

How good is your produce — really? Commented on: 3 weeks ago (August 25, 2014)

Jenna,

You’re absolutely right. There’s always been a focus on controlling the cost of shrink and perishables and that’s more complicated today as store traffic continues to drop while...

Online grocery: Strategies to win within and beyond the store Commented on: 25 weeks ago (March 27, 2014)

This thoughtful assessment of the challenges and opportunities driven by the growth of online grocery shopping made three points that particularly caught my attention:
• The reasons offered...

Peapod sets sights on New York Commented on: 28 weeks ago (February 28, 2014)

Peapod’s move into New York makes great sense given what we’re learning at Brick Meets Click about how customers are responding to online ordering with delivery.

The markets with the...

Amazon and Whole Foods in Coming Battle? Commented on: 1 year ago (July 16, 2013)

In some respects, Amazon Fresh’s strategy for taking the high price approach makes it easier for retailers to delay addressing this very important question. Our own research shows that almost 15...

The Real Disruptor for Traditional Grocery Commented on: 1 year ago (May 21, 2013)

This is a very important discussion and while it would be comforting to minimize the challenge of competition from online grocery and concentrate on responding to what Laurie calls the growing “...

Just for U Could End Print Ads: Safeway Commented on: 1 year ago (February 22, 2013)

It will be interesting to see how Safeway executes the move away from printed circulars. In our experience, the change needs to be driven by zip code facts and probably needs to be a gradual...

More Online Shoppers Pick Up Groceries at the Store Commented on: 1 year ago (November 13, 2012)

Over the years studies have shown a strong demand for shopping online, but the problem has always been that fulfilling the order is more expensive than self-service retail. The only reason online...

Supermarkets’ Future at Mercy of Millennials Commented on: 2 years ago (September 17, 2012)

David, you’ve drawn a compelling “call to action” from the roundtable.

As John Heinbockel points out, there’s been a “steady downward” movement in the vital signs for the business; e.g. the...

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