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Aldi offers the thrill of discovery Commented on: 1 week ago (October 21, 2014)

Sean and Mike thanks for building so eloquently on the point about what successful retailers are doing to differentiate their core offer. No doubt there’s always some pop and the notion of...

Ready or not, here comes online grocery Commented on: 2 weeks ago (October 16, 2014)

Both of you are absolutely spot on with the idea that online shopping provides important benefits to grocery customers.

Having tracked this issue for more than 20 years, it’s been clear...

A new competitor and what to do about it Commented on: 3 weeks ago (October 10, 2014)

Jimmy – you’re right in one sense; i.e. these operators first came on the scene a long time ago (in 1979), so they’re not really new.

It seems to me, however, that they do represent new...

How not to be one of 'those' stores Commented on: 3 weeks ago (October 8, 2014)

Thank you for all your great comments, observations, and follow up questions. In my experience, it is as hard to convince some senior retail leaders about the importance of running good stores as...

How to read the competition: Look @shoppers Commented on: 5 weeks ago (September 26, 2014)

Here is where it gets interesting because at the same time a retailer wants to give the customers a great experience, they also need to stay true to their strategy. This means not trying to be...

Why today’s supermarkets need to sell food-for-now as well as food-for-later Commented on: 7 weeks ago (September 11, 2014)

Great set of retailers mentioned. Dorothy Lane has inspired people to stand in line for a fairly long time for a really great sandwich; I’ve done it myself, and Loblaws certainly has reinvented...

Are you doing everything you can to retain your good employees? Commented on: 7 weeks ago (September 10, 2014)

Nancy,

Studies show that one of the reasons people leave a job is that they’ve lost confidence in their employer. This could be because of the way they were treated by the company, or it...

How good is your produce — really? Commented on: 9 weeks ago (August 25, 2014)

Jenna,

You’re absolutely right. There’s always been a focus on controlling the cost of shrink and perishables and that’s more complicated today as store traffic continues to drop while...

Online grocery: Strategies to win within and beyond the store Commented on: 31 weeks ago (March 27, 2014)

This thoughtful assessment of the challenges and opportunities driven by the growth of online grocery shopping made three points that particularly caught my attention:
• The reasons offered...

Peapod sets sights on New York Commented on: 34 weeks ago (February 28, 2014)

Peapod’s move into New York makes great sense given what we’re learning at Brick Meets Click about how customers are responding to online ordering with delivery.

The markets with the...

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