Viewpoints
The Art and Science of Finding Consumers’ Right Price
That, in a nutshell, is the conundrum considered in the front-page news feature in this week’s SN. The headline on the presentation’s inside pages refers to the “New Science of Pricing,” which suggests an answer....
Fast and Furious: In-Store Health Clinics Grab Spotlight
The rapid growth of nurse-staffed health clinics in retail stores is getting plenty of attention. In the Feb. 22 issue of the New England Journal of Medicine, Dr. Richard Bohmer, a family practitioner and a professor at Harvard Business School, said the business model for these clinics is based on fast-food restaurants: limited menu, easy and quick access, comparatively low prices....
More Retailers Join the Growing Trend of Urban Retailing
Exactly a month ago, we took a look in this space at a supermarket operator that opened a store in a newly developing area of downtown Baltimore. That was A&P, which entered the area with a SuperFresh model....
Supermarket Meat Cases Lure Supercenter Shoppers
Last week we took a look in this space at the increasing spread between the satisfaction levels consumers attach to supermarket shopping venues in general and six food retailing chains in particular. Now let’s see if we can determine why....
Some Organic Matters Settled in SN Whole Health
The copy of SN you’re reading at this moment arrived with the latest edition of SN Whole Health, our five-times-a-year health and wellness supplement. As the editor, I’m happy to say there’s no shortage of topics or controversies to write about. Of course, by that I mean that these are issues retailers and suppliers should be concerned with, since much of it is aimed directly at consumers....
The Growing Gulf in Consumer-Satisfaction Measures
A surprisingly large and increasing spread between consumers’ satisfaction with various food retailing chains was registered by the American Consumer Satisfaction Index that’s issued annually by the University of Michigan....
How Contrarian Thinking Still Fuels Independent Growth
If the entire food industry finds consensus on a topic, you can be sure there’s an independent retailer out there who strongly disagrees, and probably has a good point....
Three Years Later: California Labor Pacts’ Aftermath
At the time the protracted strike-lockout finally drew to a conclusion in Southern California nearly three years ago, it was clear that organized labor had lost a big one and that supermarket employers came out on top. The labor strife involved Safeway, Kroger and Albertsons....
True or False: Consumer Perceptions Mean Everything
The latest analysis of the spinach outbreak, released this month by the Rutgers Food Policy Institute, bears that out. In case you missed it, contaminated spinach from California killed three people and sickened about 200 others last year....
Gaining Advantage With Urban Supermarket Retailing
There’s a lengthy roster of supermarket operators — independents and chains alike — that have made adaptations to their dominant suburban model so they could fit a unit into an urban area....
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