Safeway Receives SN's Annual Retail Excellence Award

Oct 15, 2007 12:00 PM,
By David Merrefield
VP, Editorial Director
david.merrefield@penton.com


         Subscribe in NewsGator Online   Subscribe in Bloglines

Is it the store environment, is it product development or is it ancillary activities that lead a supermarket chain toward significant upturns in sales and profitability? In the instance of Safeway, it was all those factors.

David Merrefield

That's why SN editors chose Safeway, the chain based in Pleasanton, Calif., as this year's recipient of SN's Retail Excellence Award. We'll take a closer look at Safeway and some of its programs, but first here are some details about the award program.

Kelly Griffith, president of Safeway's Portland, Ore., division, is to accept the SN award on behalf of Safeway in a ceremony set for Oct. 23, during the Food Industry Leadership Center Executive Forum in Portland. Presenting the award on behalf of SN will be David Orgel, editor-in-chief. The forum is sponsored by Portland State University. SN is an event partner. Safeway is the fifth winner of SN's annual award. Prior winners were H.E. Butt Grocery, Kroger, Hannaford Bros. and Hy-Vee. There will be news coverage of the Portland event in an upcoming issue of SN.

Now let's return to some of what's happened in recent time at Safeway that has contributed to the chain's success. The chain's tactics were described in a rare interview with Steve Burd, chairman, president and chief executive of Safeway. The interview was conducted by SN's Elliot Zwiebach. Interview results form the basis of the front-page news feature in this week's SN.

  • Lifestyle format: Doubtless, the biggest change at Safeway has been the conversion of nearly 1,000 of its stores, or about half of them, to the lifestyle format. The intent of the format is to put Safeway beyond mass marketing and position the store to communicate to shoppers lifestyle solutions, such as those focused on perishables and distinctive product.

  • Distinctive product: Formats are good, but it's the content of a store that counts. Safeway has developed new products intended to support shoppers' quest for healthier living. Included are O Organics, Eating Right lines, Rancher's Reserve beef, Primo Taglio deli products and Signature soups and sandwiches. Safeway's O Organics line has become the fifth-largest organic brand of any type, as measured by sales, and the brand is proprietary to Safeway. The newer Eating Right line shows promise of being even larger.

  • Ancillary activity: The program that represents the biggest inductive leap for Safeway is its Blackhawk Network. Blackhawk is a distribution network that allows Safeway to sell the prepaid gift cards of other companies within its own store walls, and at supermarket companies overseas. This is big. Hundreds of stores, sports companies and entertainment venues participate. Blackhawk is expected to contribute $100 million in pretax revenue to Safeway this year. An annual compound growth rate of 80% is anticipated for the next five years.

Another ancillary activity is Safeway's tryout of the restaurant business with this year's opening of Citrine New World Bistro, a freestanding casual restaurant.

Subscribe / Renew to Supermarket News

Supermarket News

The most reliable source of industry news and insight...in print and online.

Most Viewed News

Read More News

Retail Analytics
Brian Ross

View All Questions

Refresh: A Whole Health Blog

Bob Vosburgh

Bob Vosburgh:

Read More Refresh

Articles by Market
Retail/Financial
Executive Changes
Grocery/Center Store/
Brands
Health & Wellness
In-Store Bakery/Deli/Meals
Logistics
Marketing
Meat/Seafood/Dairy
Nonfoods/Pharmacy/HBC
Produce/Floral
Specialty/Ethnic
Technology
Key Issues
Food Safety/Recalls
Legislation/Regulations
Sustainability/Green
Resources
Profiles & Rankings
Webinars
White Papers/Studies
Whole Health Blog
Total Access Blog: Expo East
Photo Galleries
RSS
SN Data
Campbell: Innovate
for Impact

Back to Top

Subscribe to SN

Latest Cover

IRI Fast Trends

Not much remains the same in the food-distribution industry, whether it's the marketing of supermarket departments, the advent of new formats or rapidly changing consumer preferences. See what's changing now in the latest IRI Time and Trends report.

SN Daily Update

newsletter image

The food trade’s leading daily news service. Register Here

Upcoming Events

2009 Midwinter Executive Conference,
Jan. 11-13,
Food Marketing Institute,
The Ritz-Carlton, Grande Lakes,
Orlando, Fla.;
202.452.8444.

NRF 98th Annual Convention & Expo,
Jan. 11-14,
National Retail Federation,
Jacob K. Javits Convention Center,
New York;
800.673.4692

View All Upcoming Events

Jobs/Classifieds

View All Classifieds

Premium Content

Cool Running

Cool Running

With the entire country as its laboratory, Wal-Mart Stores has been conducting step-by-step experiments to create the ultimate “green store.”

Changing Diapers

Changing Diapers

At a time when the economy in shambles has been a boon for many store-brand categories, private-label diapers are sporting a serious sag.

Supermarket News Casting Lifelines

Casting Lifelines

For 23 years Food For All, through its checkout register drives at sponsoring supermarkets, has raised funds for countless nonprofit organizations both in the United States and abroad.

Little Luxuries

Little Luxuries

Whether it's cupcakes or cookies, mini-tarts or gourmet brownies, small desserts have become a big draw in many supermarket bakery departments.

Supermarket News Secret's Out

Celebrating Cheese

Specialty cheese is expected to hold its own this holiday season even as shoppers trim their entertaining budgets.