How Self-Service Is Transforming Retail

Register now for this informative live webinar

Consumers today look for choice, value, service and speed in their transactions. Time has become a luxury that most can’t afford to spare, and retailers are constantly challenged on delivering acceptable and consistent customer service to their shoppers. But new self-service technologies such as self-checkout and kiosks have addressed these issues by transforming the way consumers shop and interact with businesses.
 
A key to understanding why consumers are moving away from traditional, face-to-face customer service to self-service is convenience. Time-pressed consumers want to process their transactions the way they want and when they want, and self-service enables them to do so. But are retailers making the most of the self-service opportunity? How much emphasis should a store put on self-service? And how do consumers really feel about self-service?
 
In this Supermarket News webinar, you will learn about:

• The challenges consumers and retailers are facing and how self-service can help.
• Self-service consumer survey results.   
• The state of self-service in the food industry.  
• The future of self-service and self-checkout.
• How one food retailer is leveraging self-service technology.

Register now for this informative live webinar