Over the past month, two Arizona-based food retailers — Bashas’ and Sprouts Farmers Markets — were victims of point-of-sale malware attacks that compromised the security of consumers’ payment card information. Bashas’ did not specify where...

Pregnancy makes you a target for all sorts of unsolicited advice: “Enjoy your sleep while you can,” “don’t lift that,” the list goes on and on. But what no one told me and I’ve since learned is just how difficult it is to get out of the ho...

What type of leaders do you want at a time of crisis? Decisive. Fast-moving. Smart. Yes, all that. But how about leaders who focus on advance preparation that either mitigates an emergency or avoids it in the first place. There’s no ex...

The supermarket industry seems poised to take its foot off the brake and have another go at home delivery. Rumors and supposition have been swirling recently around a number of well-respected retailers. Trademark requests filed by Whole Fo...

It was a tale of two retail worlds at last week’s NGA Show in Las Vegas. On the one hand, independents were in fine and familiar form, discussing how they differentiate from chains through personal, local touches. They touted superior asso...

Riding in a New York City subway train last week, I noticed an advertisement for Wag.com, a pet supply site — one more sign of the apocalypse for brick-and-mortar retailers. Online category killers, along with perhaps the greatest emerging...

It wouldn’t be surprising if independents have mixed views on technology to enhance shopping experiences. On the one hand, they want to participate, because technology is increasingly central to how retailers interact with shoppers today...

The battle between merchants and banks over interchange fees took a step out into the spotlight in the last few weeks, when retailers gained the right to begin collecting a surcharge from consumers who pay for their purchases with credit cards...

Warning: This column contains blunt assertions from an industry CEO who’s been a change driver for decades. His comments relay irritation, challenge the status quo, and make a ton of sense. Danny Wegman is a different kind of leader. That ...

It’s no secret that shoppers look for stores with great fresh departments. When customers talk about their favorite supermarket, they usually point out how fresh the meat or vegetables are. No one wants soggy carrots, even if they are cheap. ...