CHICAGO -- Retailers can use current technology to address the "pain points" associated with the consumer and employee experience, urged an IBM executive and former store manager at the recent Private Label Manufacturers Association show here. Speaking on "Tomorrow's High-Tech Supermarket," Ralph Jacobson, executive marketing manager, retail industry, IBM, who worked at Jewel for 17 years, said that many of the technology tools that could be used to help shoppers and employees exist today. ...

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