Peter Larkin moved quickly to stamp his signature on the 1,500-member National Grocers Association but not before he listened to independent grocers' voices. Larkin initiated a nine-month project, titled Member Value Project, which set him on a listening tour of grocers in 17 states, and conducted several surveys that polled members on the value of NGA and what the association needs to do better. Membership feedback resulted in eight initiatives, ranging from technological ...

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