It's one thing to operate a store that offers exceptional customer service, but it's quite another to do so for 80 years and across more than 1,000 locations, and through one of the worst economic recessions in history. But that's exactly what Lakeland, Fla.-based Publix Super Markets has achieved, earning it SN's 2010 Retail Excellence Award. “Our culture is about serving customers like kings and queens,” said Todd Jones, president of the employee-owned ...

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