ARLINGTON, Va. — Independent grocers are looking to improve their underdeveloped training programs in 2008, according to a new study from the National Grocers Associations here. The NGA’s annual compensation and benefits survey, based on surveys of independent grocers in 2007, indicates that 74% of respondents do not have formal customer service training programs, and that 73% did not have an identified career path for employees who might want to consider a career with their organization. ...
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