ANN ARBOR, Mich. — Publix Super Markets retained the top spot among supermarkets in an annual survey of customer satisfaction released last week. The Lakeland, Fla.-based retailer scored an 82 in the American Customer Satisfaction Index, based on a survey conducted by the Ross School of Business at the University of Michigan here in partnership with the American Society of Quality and CFI Group (Claes Fornell International). It marked the 15th straight year that Publix has topped the ...
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