Big Y Installs Deli-Ordering Kiosks

SN STAFF

SPRINGFIELD, Mass. – Big Y Foods here has completed its initial deployment of deli ordering kiosks from NCR, Duluth, Ga. in 18 of its 56 stores.

Each kiosk uses the NCR Netkey deli ordering application and several run on the vendor’s EasyPoint Advantage hardware.

All future Big Y stores will feature the combined NCR kiosk software and hardware solution.

To use the kiosk, Big Y customers swipe their Big Y Express Savings card; the touch screen enables shoppers to place and customize their meat or cheese order. The kiosk’s software determines the appropriate time -- printed at the bottom of the receipt.-- for the customer to return to the deli counter to pick up the order. An in-store announcement also alerts customers when the order is ready. The kiosks can also be used for digital advertising.

“The self-service kiosks extend even more choices to our shoppers as part of our commitment to deliver the best possible shopping experience,” said Bill Classen, deli sales manager, Big Y Foods, in a statement. “Our customers appreciate the option to place their deli orders without waiting in line and the extra convenience the kiosks provide.”