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Kroger appoints Erin Rolfes to lead corporate communications, media

Kristal Howard to depart after five years as company spokesperson

Russell Redman

April 8, 2022

2 Min Read
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Erin Rolfes previously served as the head of Kroger technology and digital communications.Kroger

Erin Rolfes has been named as director of corporate communications and media at The Kroger Co., succeeding Kristal Howard, who is leaving the company to pursue other interests.

Previously, Rolfes headed Kroger technology and digital communications. In her new role, she will serve as the company’s spokesperson and be responsible for enhancing and protecting Kroger’s corporate reputation and driving brand narrative across the Cincinnati-based retailer’s lines of business.

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Rolfes (left) joined Kroger in February 2018 as corporate affairs manager for the Cincinnati-Dayton division, where she led media, strategic communications, government relations, community engagement and philanthropy. She was promoted to head of Kroger technology and digital communications in May 2021.

Before coming to the company, she held key roles in professional communications, including television production, agencies, and served as manager of public relations and communications for the Regional Economic Development Initiative (REDI) Cincinnati. In 2020, Rolfes was named to the Cincinnati Business Courier “Forty Under 40” list.

“Erin is a strategic communicator who understands the importance of telling compelling and authentic stories that express our company’s character,” Keith Dailey, group vice president of corporate affairs at Kroger, said in a statement. “We’re excited Erin has accepted this role and look forward to her help to elevate our brand.”

Related:Kroger names Kenny Kimball as retail divisions senior VP

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Howard (left) will remain at Kroger until May 1 to help with the transition. She has served as Kroger’s head of corporate communications and media since April 2017, when she was promoted from public relations manager for the Dallas and Houston divisions. Howard joined Kroger in that role in February 2010, coming over from The Company, a Houston-based marketing, advertising and media firm, where she was brand PR manager. She was recognized as a “Top 30 under 30” PR professional by PR News in 2013 and named one of 10 “Black Women to Know in PR, Tech & Digital Media” in 2017 by Ebony magazine.

Read more about:

The Kroger Co.

About the Author

Russell Redman

Senior Editor
Supermarket News

Russell Redman has served as senior editor at Supermarket News since April 2018, his second tour with the publication. In his current role, he handles daily news coverage for the SN website and contributes news and features for the print magazine, as well as participates in special projects, podcasts and webinars and attends industry events. Russ joined SN from Racher Press Inc.’s Chain Drug Review and Mass Market Retailers magazines, where he served as desk/online editor for more than nine years, covering the food/drug/mass retail sector. 

Russell Redman’s more than 30 years of experience in journalism span a range of editorial manager, editor, reporter/writer and digital roles at a variety of publications and websites covering a breadth of industries, including retailing, pharmacy/health care, IT, digital home, financial technology, financial services, real estate/commercial property, pro audio/video and film. He started his career in 1989 as a local news reporter and editor, covering community news and politics in Long Island, N.Y. His background also includes an earlier stint at Supermarket News as center store editor and then financial editor in the mid-1990s. Russ holds a B.A. in journalism (minor in political science) from Hofstra University, where he also earned a certificate in digital/social media marketing in November 2016.

Russell Redman’s experience:

Supermarket News - Informa
Senior Editor 
April 2018 - present

Chain Drug Review/Mass Market Retailers - Racher Press
Desk/Online Editor 
Sept. 2008 - March 2018

CRN magazine - CMP Media
Managing Editor
May 2000 - June 2007

Bank Systems & Technology - Miller Freeman
Executive Editor/Managing Editor
Dec. 1996 - May 2000

Supermarket News - Fairchild Publications
Financial Editor/Associate Editor
April 1995 - Dec. 1996 

Shopping Centers Today Magazine - ICSC 
Desk Editor/Assistant Editor
Dec. 1992 - April 1995

Testa Communications
Assistant Editor/Contributing Editor (Music & Sound Retailer, Post, Producer, Sound & Communications and DJ Times magazines)
Jan. 1991 - Dec. 1992 

American Banker/Bond Buyer
Copy Editor
Oct. 1990 - Jan. 1991 

This Week newspaper - Chanry Communications
Reporter/Editor
May 1989 - July 1990

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